PSYCHOLOGY AT WORK

Performance Management

Performance Management is increasingly being referred to as a lost cause. When one considers how important a role performance management plays in achieving organisational goals, this is surprising.

Dr Anthony is not however surprised:

"Management overall has perhaps become a forgotten art because ironically, the more we communicate these days, the less is really heard. We communicate by email, SMS, Facebook, BB, What's App etc. The critical manager-subordinate interaction required in a one:one performance review needs a high level of emotional intelligence and very good one:one communication skills. The manager or supervisor needs to be assertive yet at the same time, very aware of where the subordinate is coming from."

Contact Costandius if your managers need coaching to improve their interaction with employees.